Client Technical Support Analyst

Join the Royal Bank of Canada (RBC) as a Client Technical Support Analyst and become a key player in delivering exceptional technical support to our valued clients. Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will play a crucial role in ensuring our clients have a seamless and efficient banking experience.

At RBC, we are committed to providing top-notch technical support to our clients, and we are looking for a dedicated and skilled Client Technical Support Analyst to join our team. In this role, you will be responsible for troubleshooting technical issues, providing technical guidance, and ensuring that our clients' needs are met with the highest level of service.

If you are passionate about technology and have a keen eye for detail, we invite you to apply for this exciting opportunity to work with one of the world's leading financial institutions.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to clients, including troubleshooting and resolving technical issues.
• Assist clients with the installation and configuration of banking software and hardware.
• Monitor and maintain the technical infrastructure of our banking systems.
• Develop and implement technical solutions to improve the efficiency and effectiveness of our banking operations.
• Educate and train clients on the use of our banking systems and technologies.
• Collaborate with cross-functional teams to ensure the smooth operation of our banking services.
• Stay up-to-date with the latest trends and technologies in the banking industry.
• Provide regular reports and updates on the status of technical support and infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or a related role.
• Proficient in using technical support tools such as ServiceNow, Jira, and Confluence.
• Strong knowledge of banking systems and technologies, including core banking software and hardware.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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